Service Dog Discrimination — What It Is & What To Do
A comprehensive resource to help you understand your rights, recognize discrimination, document it effectively, and take informed action.
Service dog discrimination often happens because businesses misunderstand disability law. Being denied access, charged fees, or questioned improperly may violate federal civil rights protections.
What Is Discrimination Because of a Service Dog?
Under federal law, if you are denied access, treated unfairly, charged fees, or harassed because of your service dog, this may be discrimination — and it may violate the ADA or other civil rights laws.
- Is the dog required because of a disability?
- What work or task has the dog been trained to perform?
Examples of Common Discrimination Scenarios
These situations are among the most common service dog discrimination complaints. Knowing how to recognize them is the first step toward taking action.
In-the-Moment Response — What to Say
Discrimination often comes from misunderstanding, not knowing the law. Here’s how to respond calmly and confidently:
- “Under the ADA, my service dog is allowed. You may ask only two questions: is it required for my disability and what task it performs.”
- “I’m happy to answer the two questions. I’m not required to show certification or disclose my diagnosis.”
- If the first staff person is unsure, politely ask for a manager or supervisor.
Documenting the Incident — Why It Matters
Good documentation makes your complaint stronger and easier to act on. Immediately after an incident, record:
- Date, time, and address of location
- Names or descriptions of staff involved
- Exact words spoken (as best you remember)
- Witness names and contact information
- Photos or video (if lawfully obtained)
- Any written policies shown to you
How to File a Discrimination Complaint
If the issue is not resolved on the spot, you have the right to file a formal complaint. Service dog access denial is treated as disability discrimination.
Federal Complaints (ADA)
- Public places (restaurants, stores, hotels): ADA Title III
- Government buildings or services: ADA Title II
State Civil Rights Complaints
Most states have civil rights or human rights agencies that enforce disability discrimination laws. These agencies may investigate, mediate, and in some cases impose penalties.
Use the interactive map below to locate your state’s official complaint resource.
Interactive State Complaint Map
Tap a state to open the official disability discrimination complaint resource (public accommodations/service-animal access).
Housing Discrimination (FHA)
If the discrimination occurred in housing (apartments, condos, rentals, HOAs), it may violate the Fair Housing Act (FHA).
- Landlords may not deny housing due to a service dog
- No pet fees or deposits may be charged
- Breed, size, or weight restrictions do not apply
Air Travel Discrimination (ACAA)
Airline service dog access is governed by the Air Carrier Access Act (ACAA), not the ADA.
- Airlines may require DOT service animal forms
- They may not charge fees for service dogs
- Improper denial may be reported to the DOT
What Happens After You File
| Stage | What to Expect |
|---|---|
| Intake | Your complaint is reviewed for jurisdiction and completeness |
| Investigation | The agency may request statements or documents |
| Mediation | Some cases are resolved through voluntary settlement |
| Determination | Findings may include corrective action or enforcement |
Common Mistakes to Avoid
- Arguing instead of calmly stating your rights
- Providing unnecessary medical details
- Using unofficial “certifications” as proof
- Waiting too long to document the incident
Know Your Rights — and Use Them
Service dog discrimination is unlawful and harmful. Reporting it helps protect not only you, but others who rely on service animals for equal access.
